Effective Date: July 14, 2026

Thank you for shopping with Khilaadi. We are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy carefully before placing an order.

Shipping Coverage

At present, Khilaadi is primarily serving customers within Karachi as part of our operational testing phase.

As we continue to expand, we plan to offer shipping across Pakistan. Updates regarding nationwide delivery will be announced on our website and official social media platforms.

Order Processing

To ensure accuracy and a smooth shopping experience, every order is personally confirmed by our team before dispatch.

Once your order has been confirmed, it will be processed during our business hours and handed over to our delivery partner for shipment.

Business Days: Monday to Saturday
Business Hours: 9:00 AM – 6:00 PM

Orders are not processed, packed, or dispatched on Sundays or public holidays.

Delivery Time

For customers within Karachi, estimated delivery time is:

• 24–48 business hours after order confirmation.

Delivery times are estimates and may occasionally vary due to weather conditions, traffic, public holidays, or other unforeseen circumstances.

Shipping Charges

We currently offer a flat shipping fee of Rs. 99 for deliveries within Karachi.

Shipping charges for other cities across Pakistan will be announced once nationwide shipping becomes available.

Cash on Delivery (COD)

We currently accept Cash on Delivery (COD) as our only payment method.

Please ensure that the correct amount is available at the time of delivery.

Order Tracking

Once your order has been dispatched, our team will provide complete delivery updates and tracking information through WhatsApp, allowing you to stay informed throughout the delivery process.

Customer Availability

Please ensure that someone is available at the provided delivery address to receive the parcel.

If a delivery attempt is unsuccessful because the customer is unavailable, the parcel may be returned to us. Our team will then contact the customer privately to arrange the next steps.

Delivery Delays

While we strive to deliver every order on time, unexpected delays may occasionally occur.

If your shipment is delayed, our support team will keep you informed and provide the latest delivery updates through WhatsApp.

Damaged Orders

If your order arrives damaged, please refer to our Return & Refund Policy for detailed instructions regarding eligibility, claims, replacements, or refunds.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details, including their name, phone number, and delivery address.

Khilaadi is not responsible for delays resulting from incorrect or incomplete customer information.

Customer Support

If you have any questions regarding your order or shipping, please contact us during business hours.

Email: khilaadi.store@gmail.com

WhatsApp: +92 318 2420215

Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM

Changes to This Shipping Policy

Khilaadi reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.

By placing an order on www.khilaadi.store, you acknowledge that you have read and agreed to this Shipping Policy.